Returns and refunds

15-day return window

Eligible items may be requested for return within 15 calendar days of the delivery date. Contact Southern Sales within that period to start a return request.

How to request a return

Before sending anything back, email bkej1990@gmail.com. Include your order number, product name, and the reason for the return. Wait for return instructions before mailing an item.

Return review and refunds

Return eligibility may depend on an item’s condition, product-specific restrictions, and applicable law. Once an approved return is received and inspected, Southern Sales will let you know whether the refund is approved. Approved refunds are issued to the original payment method where possible.

Damaged, defective, or incorrect items

Contact Southern Sales as soon as possible with your order number and photos when an order arrives damaged, defective, or incorrect.