CUSTOMER CARE
Frequently asked questions
How do I place an order?
Choose the products you want in the Southern Sales store, add them to your cart, and follow the checkout steps. Review your shipping address, delivery options, and order total before completing payment.
How much is shipping?
Available shipping methods and charges are displayed at checkout after you enter your delivery address.
How long does order processing take?
Southern Sales aims to process most orders within 1–3 business days before shipment. Some products may require additional processing time because of availability or fulfillment-partner handling.
When will my order arrive?
Delivery estimates vary by item, destination, and carrier. Review the estimate shown at checkout and any product-specific information.
Where can I find tracking information?
When tracking is available, it is shared using the contact information you provide with your order. If you need help locating it, email Southern Sales with your order number.
Can I return an item?
Contact Southern Sales before sending an item back. Return eligibility and instructions depend on the product and applicable conditions. Review the Returns page for the current policy.
Can you confirm compatibility or specifications?
Product features and compatibility can vary by model and variant. If a detail matters to your purchase, email Southern Sales with the product name and your question before ordering.
Need something else? Email bkej1990@gmail.com.